Service Partners
WinGD Services & Support
WinGD offers a broad range of global services and support, providing shipowners and operators with the confidence and control needed to optimise their asset and their fleet operations.
Technical Support
From the advanced data analytics and engine diagnostics of WiDE, to remote monitoring, technical assistance and global state-of-the-art training, WinGD’s expertise is readily available to customers.
The primary contacts for issues during the engine warranty period are the delivering yards and engine manufacturers.
For customer-direct assistance by WinGD, claims can be forwarded to:
warranty@wingd.com
For access to all project-related Service Letters, manuals and relevant engine documentation go to
www.wingd.com/en/portal/
Global Service
WinGD engines benefit from lifetime support through Wärtsilä 2-Stroke Services and the engine manufacturers. As the global Service Partner, Wärtsilä 2-Stroke Services offers owners and operators after-sales service including but not limited to:
Spare Parts:
– For all engines according to the spare part catalogue, for immediate need, or for long-term planned maintenance work on board field services.
– To execute regular engine maintenance work, repairs, troubleshooting or condition assessments to evaluate engine operation optimisation or to plan the next maintenance stop.
Operational support:
– To troubleshoot unexpected issues on a vessel.
– To develop solutions for non-standard technical or operational issues.
Reconditioning services:
– For exchanging engine components in workshops.
Upgrade solutions:
– During the lifetime of a vessel, new engine technologies may become available for application on existing engines for improved engine performance.
– Retrofitting of main engines for compliance with new emission regulations on existing vessels.
Maintenance agreements:
– To ensure experts can advise or manage the maintenance of the engines, covering any of the after-sales service offerings.
Emergency support
WinGD 24x7 Support
Benefit from 24-hour emergency assistance from our dedicated team of experts.
Product lifecycle support
Warranty handling
WinGD Warranty & Operations contact details
In partnership
Engine Builders
Engines are produced globally by specialized Engine Builders under licence from WinGD